Technical Support

support@oneconnect.ca

416-204-0448 or 1-866-322-5322

Technical Support Hours of Operation:

24 hours a day/7 days a week

If you call or email our Technical Support department, your comments will produce a trouble ticket so that your issue can be tracked to completion. For "General" to "Medium" priority tickets, you will be contacted by a Technical Support representative to collect more information and give you a timeframe for when you can expect your issue to be resolved. "High" or "Critical" Priority issues will be addressed immediately.

Hardware Returns

For defective Plantronics headsets, the unit(s) must be shipped directly to Plantronics for replacement. Please contact OneConnect for a Service Request Form.

Ship all defective equipment, Proof of Purchase and the form to:
OneConnect
48 Yonge Street
Suite 1000
Toronto, ON
M5E 1G6

Please note that returned equipment will only be replaced when a OneConnect technician has tested and validated a hardware issue.

Replacement sets are fulfilled approximately 30 days from receipt, dependent upon stock amounts at the Nortel Repair Depot. Nortel warranty for repair/replacement is one year from date of purchase. For sets received DOA (Defective on Arrival) please contact your Account Representative for replacement.