Hosted Call Center
Sophisticated and Flexible
OneConnect’s hosted call center provides your business with all of the benefits and functionality of a sophisticated call center without worrying about upgrades, maintenance or licensing. Our managed call center provides useful features, including: Interactive Voice Response (IVR), multi-channel access for voice, fax and e-mail, expandable Automatic Call Distribution (ACD), powerful reporting, and skill-based routing. Most importantly, it is scalable to serve any number of agents or locations. We can service small offices, all the way up to large enterprises. Our hosted call center service can be layered on top of any existing telephony infrastructure, providing you with added flexibility.
Real time monitoring.
Technology independent; compatible with legacy PBXs, IP-PBXs and Hosted telephony systems.
Real time management and control.
Highly flexible to accommodate call routing by skills, geography, time of day and more.
Virtual call center / remote agents.
Powerful historical and real-time reporting lets you stay on top of what’s going on.