Hosted Call Center

Virtual Call Centre

Sophisticated and Flexible

OneConnect’s hosted call center provides your business with all of the benefits and functionality of a sophisticated call center without worrying about upgrades, maintenance or licensing. Our managed call center provides useful features, including: Interactive Voice Response (IVR), multi-channel access for voice, fax and e-mail, expandable Automatic Call Distribution (ACD), powerful reporting, and skill-based routing.  Most importantly, it is scalable to serve any number of agents or locations.  We can service small offices, all the way up to large enterprises.  Our hosted call center service can be layered on top of any existing telephony infrastructure, providing you with added flexibility.

MONITORING

Real time monitoring.

LEGACY SUPPORT

Technology independent; compatible with legacy PBXs, IP-PBXs and Hosted telephony systems.

MANAGEMENT

Real time management and control.

FLEXIBLE

Highly flexible to accommodate call routing by skills, geography, time of day and more.

ASSISTANCE

Virtual call center / remote agents.

REPORTING

Powerful historical and real-time reporting lets you stay on top of what’s going on.

Discover the Advantages of a Hosted Call Center Today!

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