Hosted/Managed Call Centres

OneConnect's hosted call centre offerings provide your business with all of the benefits and functionality of a sophisticated call centre without worrying about upgrades, maintenance and licensing. OneConnect Ice provides useful features, including: Interactive Voice Response (IVR), multi-channel access for voice, fax and e-mail, expandable Automatic Call Distribution (ACD), and skill-based routing.

Additional features include:

  • Scalability to serve any number of agents or locations
  • Real time monitoring
  • Real time management and control
  • Highly flexible to accommodate call routing by skills, geography, time of day and more
  • Virtual call centre / remote agents
  • Powerful historical and real-time reporting
  • Technology independent; compatible with legacy PBXs, IP-PBXs and Hosted telephony systems
  • Powerful agent interface

Have a question? Need more info? Please contact us.